twitter youtube  facebook  linkedin 

You are here: Home | News

Tech Helpline Now Available!

Tech Helpline logo H
The Tech Helpline is a member benefit offering support for hardware, software, networking and digital devices. The best part is you have the choice of contacting their friendly and knowledgeable analysts via phone, e-mail, and online chat. They troubleshoot problems and offer solutions, often by connecting remotely to your computer and fixing it while you relax. They can advise you on hardware and software purchasing, and most importantly, they understand your needs as a REALTOR®.
  • Instruction for installing and configuring new hardware and software.
  • Diagnosis and repair of computer hardware and software issues.
  • Advice for purchasing hardware, software and services.
  • Basic instruction with major software applications.
  • Recommendations for upgrades and updates.
  • Advice for performance optimization.
  • Troubleshooting network issues.
  • No limits on the number of calls or on the length of time per call.
  • Experienced, reliable, professional and courteous assistance.
  • Assistance in English or Spanish.
  • U.S. based analysts located in Orlando, Florida.

Contact Tech Helpline Monday through Friday, 6 a.m. to 5 p.m., and Saturdays 6 a.m. to 2 p.m. Pacific Time, toll-free at 866.610.8941 or via live chat.

How May We Help You? (2018)

Please refer to this list of helpful links to assist with common year-end tasks. If you have any questions please email This email address is being protected from spambots. You need JavaScript enabled to view it. so we may assist you.

I want to view the Billing Inserts that came with my bill

I want to change my address or office information

I want to resign from the Association and/or MLS (termination)

I want to take a class or attend an event (must be signed in to see the full calendar)

How do I alter the Voluntary Charges on my bill?


Frequently Asked Questions:

Q: I want to change my billing PREFERENCES (mail vs. email). How can I do that?
A: Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a billing preference update.

Q: What if my Broker and/or office has changed, or will change soon?
A: You should use the "I want to change my address or office information" form above.

Q: When is my bill due?
A: Your dues/fees must be PAID or POSTMARKED by the due date specified on the bill. Please refer to this billing information chart for more information.

Q: When will I be assessed a late fee?
A: You will automatically be assessed a late fee if we have not yet received your payment by the due date specified on the bill.

Q: How can I remove the voluntary charges?
A: You can click the first link ("I want to know how to review and pay my bill online") to see a very short video that shows you how to set the voluntary charges to any amount you want (including $0).

Q: Am I signed up for automatic billing?
A: The only charges that can be set up for automatic billing are your QUARTERLY MLS Subscription Fees and your ANNUAL Supra Subscription Fees. Your Association Dues CANNOT be automatically billed. To sign up for automatic billing use this form .

Q: How can I have a late fee waived?
A: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on having a late fee waived.

Q: What does Allocation mean on the bill?
A: The term allocation is used for the dues amounts paid for the next year. Depending on your membership type, members pay a separate allocation amount to NAR, CAR and SFAR. 

Q: Why is the annual dues amount broken down into three parts on the bill?
A: The annual dues billing statement is broken down into three parts because the payment is distributed to three different vendors. Dues bills are broken into the following payments – National Association of Realtors (NAR), California Association of Realtors (CAR) and San Francisco Association of Realtors (SFAR).

Q: Why did I receive two separate bills?
A: If you are a member of both SFAR and SFARMLS you received two bills. One of the bills is for your 2018 Association Dues and the other is for the 1st Quarter MLS service.

Last updated: 11/22/2017


Reminder for MANDATORY UPGRADE of ActiveKEY


Remember: if you have an ActiveKEY (the small grey one) you will be required to return it and select either the smartphone app (Supra eKEY for Android and iPhone) or the XpressKEY which is replacing the ActiveKEY.  

eKEY (app for smartphone)

Our recommended upgrade is the Supra eKEY app for your smartphone. Your existing ActiveKEY deposit will be credited against your upcoming dues billing period for MLS and/or Association fees.

GET IN AND OUT FAST: Go to the App Store, or Google Play and come to the exchange with the app PRE-INSTALLED and we can get you out in snap!


If you choose the XpressKEY (released by Supra last year) there will be a deposit increase of $100 over and above the existing deposit amount of $216 (the new total deposit is $316). This amount will show up on your next periodic MLS or Association billing statement. If your deposit amount is not currently $216, the increase will be equal to the new deposit amount of $316 less the amount you have on file with SFAR. This option will take as long as 15 minutes to program and may have longer wait times.

ActiveKey to XpressKey

Exchange Dates and Locations

The Exchange dates are planned as follows:

                Wednesday October 25th            Holiday Inn (Van Ness)               1:00pm to 7:00pm

                Monday October 30th                   St. Mary's Cathedral                  9:00am to 4:00pm

                Tuesday October 31st                   St. Mary's Cathedral                  9:00am to 4:00pm

For more information contact the MLS team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Note also, that we are NOT exchanging or changing the Supra Lock Boxes, and have no plan or reason to do so. The current Supra iBox BT LE is the most current, and most widely compatible, lockbox.



Real Estate Industry News

Daily News

Upcoming Events

You are here: Home | News