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You are here: Home | News | How May We Help You? (2019)

How May We Help You? (2019)

Please refer to this list of helpful links to assist with common year-end tasks. If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. so we may assist you.

Frequently Asked Questions:

Q: I want to change my billing PREFERENCES (mail vs. email). How can I do that?
A: Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a billing preference update.

Q: When is my bill due?
A: Your dues/fees must be PAID or POSTMARKED by the due date specified on the bill. Please refer to this billing information chart for more information.

Q: When will I be assessed a late fee?
A: You will automatically be assessed a late fee if we have not yet received your payment by the due date specified on the bill.

Q: How can I remove the voluntary charges?
A: When you are looking at your bill online, you can click on the voluntary charges to remove them. Watch this 3 minute video to see how it's done.

Q: Am I signed up for automatic billing?
A: The only charges that can be set up for automatic billing are your QUARTERLY MLS Subscription Fees and your ANNUAL Supra Subscription Fees. Your Association Dues CANNOT be automatically billed. To sign up for automatic billing use this form.

Q: How can I have a late fee waived?
A: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on having a late fee waived.

Q: Why is the annual dues amount broken down into multiple parts on the bill?
A: The annual dues billing statement is broken down into multiple parts as the payment is distributed to three different vendors. Dues are broken into the following payments – National Association of Realtors®(NAR), California Association of Realtors® (CAR) and San Francisco Association of Realtors® (SFAR) which includes the CAF, LAF and Realtor® allocations.

Q: What does Allocation mean on the bill?
A: The term allocation is used for the dues amounts paid for the next year. Depending on your membership type, members pay a separate allocation amount to NAR, CAR and SFAR.

Q: Why did I receive two separate bills?
A: If you are a member of both SFAR and SFARMLS you received two bills. One of the bills is for your 2019 Association Dues and the other is for the 1st Quarter 2019 MLS service.

Q: What are the details for the Deferral Payment Program for my Association Dues?
A: Using the 2 payment dues deferral program incurs a $50 mandatory processing fee which is added to your first payment due no later than January 31, 2019. The second (final) payment is due no later than February 28, 2019 (no extensions, no exception). None of the dues or fees for this program are refundable. Click here to access the 2018-2019 DPP application form. If you do not receive an email receipt, it means you did not complete the form with your correct email address and you may not have successfully enrolled. Make sure you see the completion receipt in your email after filling out the form online using DocuSign.

Q: How do I change my address or office information? What should I do if I've changed offices?
A: To change your address and/or office information at SFAR, download this Reinstatement/Change of Office/Address Form, complete it, and then email to our Membership Group (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Q: How do I resign from the Association and/or MLS (termination process)?
A: To close your SFAR Realtor Association, MLS, or Supra Key service(s) in good standing, download this Resignation Form, complete it, and then email it to our Membership Group (This email address is being protected from spambots. You need JavaScript enabled to view it.). You may be eligible for a refund of MLS or Key service paid forward but only if we receive this form by January 5th. After January 5th, January fees and subsequent late fees will be payable and not refundable.

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